bok99 Frequently Asked Questions

Creating a bok99 account takes under two minutes. Visit bok99.org and tap the registration button, then enter your mobile number, choose a strong password, and confirm your details. You must be aged 21 or above to register. Once your account is created you can log in immediately and make your first deposit via bKash, Nagad, or Rocket to start playing.

bok99 uses a KYC (Know Your Customer) process to verify player identities. You will typically need to provide a copy of your National ID Card (NID), passport, or driving licence, plus proof of your payment method — for example, a screenshot of your bKash or Nagad account registration screen. KYC is usually triggered before processing significant withdrawals or when requested by our team for account security reasons.

If you have forgotten your bok99 password, use the password reset option on the login page and follow the steps sent to your registered mobile number. If you do not receive the reset message within a few minutes, check that you entered the correct mobile number and contact our support team at [email protected] for assistance. Do not share your password with anyone, including bok99 staff.

No. bok99 strictly allows one account per player. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances held. If you believe a duplicate account has been created in error, contact support at [email protected] immediately to resolve the situation.

To permanently close your bok99 account, contact our support team at [email protected] and state clearly that you wish to close your account. Our team will guide you through the process, which includes withdrawing any remaining balance and completing any required identity checks before closure. For responsible gaming-related closures, we also offer self-exclusion as an immediate option — see our Responsible Gaming page for details.

bKash deposits on bok99 are credited instantly in almost all cases. Once you complete the payment from your bKash app or USSD menu and the transaction is confirmed by bKash, the funds appear in your bok99 account balance within seconds. If a deposit is not reflected within 10 minutes, contact support with your bKash transaction reference number and our team will investigate immediately.

The minimum deposit on bok99 varies by payment method. For bKash and Nagad the minimum is ৳200 per transaction. For Rocket and bank transfers the minimum may differ slightly — check the deposit page in your account for the current minimums applicable to your chosen method. There is no fee charged by bok99 on deposits, though your mobile financial service provider may apply their standard transfer charge.

The minimum withdrawal on bok99 is ৳500 for bKash and Nagad. Withdrawals are processed to the same mobile financial service account that was used for the most recent deposit, as a fraud-prevention measure. Withdrawal requests submitted during business hours in Bangladesh (BST, UTC+6) are typically processed within 1-4 hours. Requests submitted late at night may take until the following morning.

In most cases, bok99 requires withdrawals to be sent to the same bKash, Nagad, or Rocket number used for the most recent deposit on your account. This is a security policy designed to prevent fraud and money laundering. If you have a genuine need to withdraw to a different number — for example, because your phone number has changed — contact support at [email protected] and our team will guide you through the account update and verification process before processing the withdrawal.

bok99 does not charge any platform-level fee on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or your bank — may apply their standard transaction charges when sending or receiving funds. These third-party charges are outside bok99's control. Always check with your payment provider for their current fee schedule before initiating a transaction.

bok99 offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, Test matches, ODIs, and all major Bangladesh Tigers fixtures. Available markets include match winner, top batsman, top bowler, total runs, fall of wicket, method of dismissal, and many in-play live betting options during the match. Markets open well in advance of each match and are updated in real time.

Yes. bok99 is fully optimised for mobile play on both Android and iOS devices. The entire platform — cricket betting, live casino, slots, and crash games — runs directly in your mobile browser without needing to download a separate app. Simply open bok99.org in Chrome or Safari on your phone and the site loads as a mobile-first experience. For the best performance, use an up-to-date browser version.

All slot games available on bok99 are supplied by regulated game providers and use independently audited Random Number Generators (RNG) to ensure fair outcomes on every spin. Providers available on the platform include Pragmatic Play and other certified studios. The RTP (Return to Player) percentage for each slot is documented by the provider and available in the game's information section. bok99 does not alter or override game outcomes.

bok99's live casino section streams real-time table games hosted by live dealers, accessible from any mobile device in Bangladesh. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Andar Bahar, Dragon Tiger, and game-show-style titles like Crazy Time and Mega Ball. Games run 24/7 and are streamed in HD with full audio. Stakes vary across tables to suit different budgets.

bok99 offers a welcome bonus to new players upon completing their first deposit. The bonus is credited to your account automatically after your qualifying deposit clears. Full details of the current welcome bonus offer — including the bonus amount, minimum deposit required, and wagering requirements — are displayed on the promotions section of the bok99 website at the time of your registration. Bonus terms are subject to change and the current live offer always takes precedence.

Wagering requirements on bok99 bonuses specify how many times you need to play through the bonus amount before the resulting winnings can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets using bonus funds before requesting a withdrawal. Specific wagering requirements vary by promotion — always read the full T&C for each bonus offer before claiming it.

Whether a bok99 bonus can be used on sports betting (including cricket), casino games, slots, or a combination depends on the specific terms of each promotion. Some bonuses are sports-only, some are casino-only, and some are unrestricted. The applicable game types and any contribution percentages toward wagering will be listed in the full T&C of the relevant promotion. Check the promotion details page before claiming to confirm eligibility for your preferred game type.

Yes, winnings from bok99 free spins are subject to wagering requirements before they can be withdrawn. The exact requirement is stated in the promotion's T&C at the time the free spins are issued. Typically, free spin winnings are added as bonus credit rather than withdrawable cash, and must be wagered a specified number of times. Free spins are usually valid for a limited time — check the expiry date when they are credited to your account.

bok99 uses SSL/TLS encryption on all data transmitted between your device and the platform, protecting your personal and financial information from interception. Player funds are handled separately from operational funds. All games on the platform are supplied by certified providers using audited RNG technology to guarantee fair results. bok99 also operates a responsible gaming programme including deposit limits, session time-outs, and self-exclusion for players who need them.

The minimum age to play on bok99 is 21 years old. This applies to all players in Bangladesh without exception, covering all product types including cricket betting, live casino, slots, and crash games. bok99 enforces this policy through identity verification checks and will immediately close any account found to belong to a person under 21, returning any funds in line with our Terms and Conditions. If you are under 21, please do not attempt to register.

If you feel gambling is negatively affecting your life, contact bok99 support at [email protected] and request self-exclusion. Your account will be closed for a minimum of six months and cannot be reopened during that period under any circumstances. We also offer shorter time-outs of 24 hours up to 6 weeks if you need a temporary break. All self-exclusion and time-out requests are processed immediately with no questions asked — your wellbeing is the priority.

To set a deposit limit on your bok99 account, contact our support team at [email protected] and specify whether you want a daily, weekly, or monthly cap and the amount in BDT. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they become active — this delay is intentional and protects you from making impulsive decisions. You can also request a full account review if you are concerned about your spending patterns.