Responsible Gaming — Play Smart, Play Safe

At bok99, we are committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. We recognise that while most players enjoy cricket betting, live casino, and slots purely for entertainment, a small number of players may develop habits that are no longer recreational. Our responsible gaming programme exists to identify those situations early and to provide practical tools that help players stay in control of their gaming activity.

bok99's responsible gaming framework covers deposit limits, session time-outs, cooling-off periods, and permanent self-exclusion. All of these tools are available to every registered player in Bangladesh at no cost and with immediate effect upon request. If you ever feel that gambling is no longer fun, or that it is causing financial or emotional stress in your life, please use these tools or contact our support team immediately. Our team is available around the clock and can be reached at [email protected].

Deposit limits are one of the most effective responsible gaming tools available on bok99. By setting a cap on how much you deposit over a given period, you give yourself a structural boundary that prevents accidental overspending — even during a losing run or an emotionally charged session.

• Daily limit: caps the total amount you can deposit in any single calendar day. Changes that reduce your limit take effect immediately; increases take effect after a 24-hour cooling period.
• Weekly limit: resets every Monday at 00:00 BST (UTC+6). Useful for players who prefer a broader weekly budget view rather than daily monitoring.
• Monthly limit: resets on the first day of each calendar month. Recommended for players with a clear monthly disposable income allocation for entertainment.

To set or adjust your deposit limits, contact our support team at [email protected] with your request. Our team will process all limit-reduction requests with immediate effect and will apply the mandatory cooling-off period for limit increases as described above.

Sometimes a player needs more than a spending cap — they need a complete break from the platform. bok99 offers two levels of account pause: a temporary time-out and a longer-term self-exclusion. Both can be requested at any time by contacting our support team, and both take effect immediately upon confirmation.

Time-Out (Short Break)

A time-out temporarily suspends your bok99 account for a period of your choice: 24 hours, 48 hours, 7 days, 30 days, or up to 6 weeks. During a time-out you cannot log in, place bets, make deposits, or access any gaming feature. Any pending bonuses are frozen for the duration. Your account data and balance are preserved. At the end of the time-out period, your account is automatically reinstated. You may not cancel a time-out early — the full period must elapse. This is by design: the cooling-off period only works if it cannot be bypassed in a moment of impulse.

Self-Exclusion (Long-Term Break)

Self-exclusion is a longer and more permanent step. When you request self-exclusion, your bok99 account is closed for a minimum period of six (6) months. During the exclusion period the account cannot be reinstated under any circumstances — there are no exceptions, and no early termination is possible regardless of the reason given. At the end of the exclusion period, you may request reinstatement in writing; bok99 will apply an additional review before reopening the account to confirm that reinstatement is in your best interests. Permanent self-exclusion with no end date is also available on request. Self-exclusion is the most serious responsible gaming tool available and is recommended for players who feel they cannot safely control their gambling without a structural barrier.

The questions below are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is purely a personal reflection tool. If you answer yes to two or more of these questions, we encourage you to use one of our responsible gaming tools or to contact our support team.

bok99 operates a strict 21+ age policy. No person under the age of 21 is permitted to register an account, make deposits, or participate in any betting or gaming activity on the bok99 platform. This is not merely a guideline — it is a non-negotiable requirement that bok99 enforces through identity verification checks conducted at the time of account registration and prior to processing significant withdrawals.

If bok99 discovers that a player is under the age of 21, the account will be immediately closed and all funds will be returned in accordance with our Terms and Conditions. Parents and guardians are advised to use device-level parental controls to prevent underage access to online gambling platforms. If you are aware of an underage player using bok99, please notify us immediately at [email protected].

bok99's responsible gaming team actively monitors player behaviour for signs that a player may be at risk of harm. The following patterns may trigger a proactive outreach from our team:

• Sudden significant increases in deposit frequency or deposit amounts compared to historical patterns.
• Extended session durations well beyond the player's normal activity window, particularly late-night or early-morning sessions.
• Repeated attempts to reverse or cancel a requested time-out or self-exclusion, which may indicate the player is struggling to adhere to their own limits.
• Contact from a third party (such as a family member) expressing concern about a player's gambling behaviour.

• Set a strict budget before you start playing and treat it as the maximum you are willing to spend — not a target to hit.
• Never gamble when you are tired, stressed, angry, or under the influence of alcohol. Emotional states impair decision-making and can lead to reckless betting.
• Take regular breaks during sessions. Set a timer on your phone and step away from the screen for at least 10 minutes every hour.
• Treat gambling as entertainment, not as a way to make money or solve financial problems. The house always has a statistical edge over time.
• Keep gambling separate from your core financial accounts. Use a dedicated bKash or Nagad wallet with a pre-set balance for gaming activity only.
• Tell a trusted family member or friend about your gambling activity. Accountability to someone you trust is one of the most powerful safeguards against problem gambling.

If you are concerned about your own gambling or the gambling of someone you care about, our responsible gaming support team is here to help. There is no judgment and no delay — all requests for time-outs, deposit limits, self-exclusion, or simply a confidential conversation are handled promptly and with full discretion. You do not need to be in crisis to reach out. If gambling is no longer feeling fun, that is reason enough to get in touch.