bok99 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") explains how bok99 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information provided by or collected about users ("you", "Player") of the bok99 website at bok99.org. This Policy forms part of our Terms and Conditions. By registering an account or using any feature of the bok99 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

We take the privacy of our players seriously. bok99 operates under a strict data minimisation principle — we collect only the personal information that is necessary to provide you with a safe, fair, and functional gaming and betting experience. We do not sell your personal data to third parties. We do not use your data to send unsolicited marketing communications unless you have opted in. This Policy applies to all players accessing bok99 from Bangladesh and is available in English on the bok99 website.

bok99 collects personal information through three primary channels: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information we receive from third parties such as payment providers during transaction processing. The specific categories of personal information we collect are set out below.

Information You Provide Directly

• Registration details: mobile number, password (stored in hashed form only), and any optional profile information you choose to add.
• KYC documentation where requested: national identity card, passport, driving licence, or other government-issued identification document, and proof of payment method (for example, a screenshot of your bKash or Nagad account registration screen).
• Deposit and withdrawal transaction details: the mobile financial service account number or bank account details used for transactions, and transaction amounts and timestamps.
• Support communications: the content of any messages you send to our support team, including via the registered email address [email protected].

Information Collected Automatically

• Device and technical data: device type and model, operating system version, browser type and version, IP address, and mobile network operator.
• Usage data: pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the bok99 platform.
• Cookie data: session identifiers, preference settings, and analytics identifiers as described in the Cookies section of this Policy.

Information from Third Parties

• Payment verification data received from bKash, Nagad, Rocket, and bank transfer providers during deposit and withdrawal processing, including transaction reference numbers and account verification status.
• Identity verification data received from KYC service providers engaged by bok99, including document authenticity scores and identity match results, where bok99 uses a third-party verification service.

bok99 processes your personal information only for legitimate purposes directly related to operating the platform and providing you with the services you have requested. The specific purposes for which we use your personal information are:

• Account creation and management: to register your account, verify your identity during onboarding, and maintain your account in accordance with our Terms and Conditions.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain an accurate record of your transaction history.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, multiple account creation, and other prohibited activities described in our Terms and Conditions.
• Responsible gaming: to monitor gaming patterns and identify players who may be at risk of problem gambling, and to enforce self-exclusion and deposit limit settings where a player has requested these tools.
• Legal compliance: to comply with applicable anti-money-laundering obligations, respond to lawful requests from courts or regulatory authorities, and fulfil our record-keeping obligations.
• Platform improvement: to analyse aggregated usage patterns, troubleshoot technical issues, and improve the functionality, speed, and user experience of the bok99 platform. Any data used for this purpose is anonymised or pseudonymised wherever possible.

bok99 does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. Where our responsible gaming monitoring system flags an account for review, a human member of our support team reviews the flag before any action is taken.

bok99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors

We share transaction data with bKash, Nagad, Rocket, and banking partners solely for the purpose of processing your deposit and withdrawal requests. These providers act as independent data controllers for data they collect directly from you through their own platforms, and their own privacy policies apply to that data. bok99 is not responsible for the privacy practices of these third parties.

KYC and Verification Providers

Where bok99 uses a third-party KYC service provider to verify identity documents, we share the relevant identity documentation and player details with that provider solely for the purpose of identity verification. KYC providers are contractually required to maintain confidentiality and to process data only as directed by bok99. KYC providers are not permitted to use player data for any purpose beyond the verification service they are providing to bok99.

Legal Obligations

bok99 may disclose personal information to courts, law enforcement agencies, or regulatory authorities where we are required to do so by applicable law, by a valid court order, or by a lawful regulatory request. In such cases, bok99 will disclose only the minimum information required to satisfy the legal obligation and will, where legally permitted to do so, notify the affected player of the disclosure.

bok99 implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and bok99 is encrypted using SSL/TLS protocols. Sensitive data at rest, including payment details and identity document copies, is stored using strong encryption. Access to personal data within bok99 is restricted on a strict need-to-know basis, and all personnel with access to personal data are subject to confidentiality obligations.

bok99 retains your personal information for as long as your account remains active and for a period thereafter as required to comply with applicable legal and regulatory obligations. The standard retention period following account closure is five (5) years, after which personal data is securely deleted or anonymised. Transaction records may be retained for longer periods where required by applicable financial regulation. KYC documentation is retained for the duration of the legal obligation that required its collection.

While bok99 implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

bok99 uses cookies and similar browser storage technologies to operate the platform and to improve your experience. Cookies are small text files stored on your device when you visit a website. bok99 uses the following categories of cookies:

• Essential cookies: these are required for the platform to function correctly. They manage your login session, maintain your account authentication state between page loads, and support security features such as CSRF protection. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: these are optional cookies that help us understand how players use the bok99 platform in aggregate. Analytics data is pseudonymised and used only to improve platform performance and user experience. You may opt out of analytics cookies by adjusting your browser settings.
• Preference cookies: these store your platform settings and preferences, such as your language selection, so that you do not need to re-enter them on each visit. These cookies are optional and can be cleared through your browser settings.

Most web browsers allow you to control cookies through their settings. Disabling essential cookies will prevent the bok99 platform from functioning correctly and you will not be able to log in or use most platform features. Disabling analytics or preference cookies will not prevent you from using the platform but may affect your experience.

As a player on the bok99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe and will not charge a fee for handling standard requests.

• Right of access: you have the right to request a copy of the personal data that bok99 holds about you. We will provide this information in a structured, commonly used format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please notify us promptly if any of your registration details change.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal obligations to retain certain records — for example, transaction records required for anti-money-laundering compliance cannot be deleted on request.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of whether our legitimate grounds override yours.
• Right to object: you have the right to object to the processing of your personal data where we are processing it on the basis of legitimate interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

bok99 will not discriminate against any player who exercises their data protection rights. Exercising your rights will not affect your ability to use the bok99 platform, except where deletion of necessary account data makes it technically impossible to continue operating your account.

The bok99 platform is strictly intended for adults aged 21 and above. bok99 does not knowingly collect personal information from individuals under the age of 21. If we discover or are notified that we have collected personal data from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and reverse any transactions associated with that account to the extent reasonably possible. If you believe that a person under the age of 21 has registered a bok99 account, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. bok99 takes its age verification responsibilities seriously and reserves the right to request proof of age from any player at any time.

bok99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the change significantly affects your rights or the way we process your data, we will endeavour to notify you via your registered mobile number. Your continued use of the bok99 platform after the date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how bok99 protects your personal information. If you have questions about any changes to this Policy, please contact our support team at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bok99 processes your personal data, please contact our support team. Our team is available around the clock to assist you. Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within five business days.